1. INTRODUCTION

This User Agreement (“Agreement”) governs your access to and use of the Bourmeg platform, including its website, mobile applications, features, tools, and all related services (collectively, the “Platform”). By accessing, registering, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement, along with all applicable policies, guidelines, and rules published by Bourmeg from time to time. If you do not agree with any part of this Agreement, you must immediately discontinue use of the Platform. This Agreement applies to all Users, including Clients, Service Providers (Workers), Advertisers, and any other participants interacting with the Platform. Bourmeg reserves the right to modify, update, or replace this Agreement at any time, and continued use of the Platform after such changes shall constitute your acceptance of the revised terms. This Agreement should be read in conjunction with all other platform policies, including but not limited to:

In case of any conflict between this Agreement and other policies, Bourmeg reserves the right to determine the applicable interpretation.

2. DEFINITIONS

For the purposes of this Agreement, the following terms shall have the meanings assigned below: “Platform” refers to Bourmeg, including its website, mobile applications, systems, tools, and all related services. “User” refers to any individual or entity accessing, browsing, registering, or using the Platform in any capacity. “Client” refers to a User who requests, books, or purchases services through the Platform. “Service Provider” or “Worker” refers to a User who offers, provides, or delivers services independently through the Platform. “Advertiser” refers to any User who promotes services, content, or listings using the Platform’s advertising system. “Booking” refers to a confirmed service request initiated by a Client and accepted through the Platform. “Completion” refers to the stage where a Service Provider marks the service as completed and the Client confirms or the Platform determines completion. “Escrow” refers to the temporary holding of funds by the Platform after payment by the Client, which are released only upon successful completion of services or resolution of disputes. “Wallet” refers to the virtual balance maintained within the Platform for transactions. It does not constitute a bank account and does not earn interest. “Platform Fees” refers to any commission, service charge, processing fee, or other charges applied by Bourmeg. “Dispute” refers to any disagreement, claim, or complaint raised by a User in relation to services, payments, or interactions on the Platform. “Penalty” refers to any financial deduction, restriction, or action imposed by the Platform due to policy violations, misconduct, or disputes. “Refund” refers to the return of funds to a User, which may be full, partial, or denied based on Platform rules and circumstances. “Content” refers to all text, images, videos, listings, messages, and any material uploaded or shared by Users on the Platform. “AI Systems” refers to automated tools, algorithms, or artificial intelligence used by the Platform for analysis, suggestions, monitoring, or operational assistance, which do not constitute final decision-making authority. “Off-Platform Transaction” refers to any attempt by Users to conduct business, payments, or service agreements outside the Platform after connecting through it. “Prohibited Activities” refers to any actions that violate Platform rules, applicable laws, or ethical standards, including fraud, abuse, or misuse. “Force Majeure” refers to events beyond reasonable control, including but not limited to natural disasters, government actions, war, network failures, or technical disruptions. All definitions shall be interpreted broadly to ensure the intent of this Agreement is fulfilled, and Bourmeg reserves the right to interpret these terms in case of ambiguity.

3. ELIGIBILITY

To access or use the Platform, you must meet the following eligibility criteria:

3.1 You must be at least 18 years of age and legally capable of entering into a binding contract under applicable laws.

3.2 You must provide accurate, complete, and up-to-date information during registration and throughout your use of the Platform.

3.3 You are solely responsible for maintaining the confidentiality of your account credentials, including login details and OTP verifications.

3.4 You must not create multiple accounts for fraudulent, abusive, or manipulative purposes. Bourmeg reserves the right to detect and restrict such activities.

3.5 Bourmeg reserves the right to verify your identity, including phone number verification, KYC verification, or any additional documentation as required.

3.6 Failure to provide accurate or verifiable information may result in suspension or termination of your account without prior notice.

3.7 You agree that your account is personal to you and cannot be transferred, sold, or shared with any other individual or entity.

3.8 Bourmeg reserves the right to deny access, restrict usage, or suspend any User at its discretion if any suspicious, illegal, or policy-violating activity is detected.

3.9 Users who have previously been suspended or banned from the Platform are not allowed to create new accounts without prior authorization.

3.10 By using the Platform, you represent and warrant that you are legally eligible and fully compliant with all applicable laws and regulations.

3.11 Bourmeg may re-verify Users at any time based on risk levels, transaction volume, or regulatory requirements.

3.12 Access to certain features of the Platform may be restricted until verification requirements are completed. Failure to meet any of the above conditions may result in immediate restriction or termination of access to the Platform.

4. PLATFORM ROLE

4.1 Bourmeg is a technology-based intermediary platform that facilitates connections between Clients and independent Service Providers.

4.2 Bourmeg does not employ, manage, supervise, or control any Service Provider. All Service Providers operate independently and are solely responsible for their services.

4.3 Bourmeg does not guarantee the quality, safety, legality, suitability, or performance of any services offered or provided through the Platform.

4.4 Bourmeg does not participate in the actual execution of services. Any agreement, interaction, or transaction between Users is solely between the Client and the Service Provider.

4.5 The Platform’s role is limited to:

4.6 Nothing in this Agreement shall be construed as creating:

4.7 Users acknowledge that they use the Platform at their own risk and discretion.

4.8 Bourmeg shall not be liable for:

4.9 Bourmeg reserves the right to intervene in disputes, enforce rules, and take appropriate actions, including account restrictions, penalties, or transaction adjustments, where necessary.

4.10 Bourmeg may use automated systems, algorithms, or AI tools to assist in operations, monitoring, and decision support; however, final decisions are made by authorized personnel.

4.11 The Platform does not provide any insurance, warranty, or guarantee of service outcomes.

4.12 Users are solely responsible for their interactions, conduct, and any consequences arising from their use of the Platform.

5. USER OBLIGATIONS

By using the Platform, you agree to comply with the following obligations:

5.1 You shall use the Platform only for lawful purposes and in accordance with this Agreement and all applicable laws.

5.2 You shall provide accurate, truthful, and complete information at all times and shall not misrepresent your identity, qualifications, or services.

5.3 You shall not engage in any fraudulent, deceptive, misleading, or abusive activities on the Platform.

5.4 You shall not attempt to bypass, exploit, or manipulate the Platform’s systems, including payment systems, matching algorithms, or verification processes.

5.5 You shall not engage in any off-platform transactions or attempt to shift communications, payments, or services outside the Platform after connecting through it.

5.6 You shall maintain respectful and professional conduct in all interactions with other Users.

5.7 You shall not upload, share, or transmit any content that is illegal, harmful, abusive, defamatory, obscene, or violates any third-party rights.

5.8 You shall comply with all applicable tax laws and regulatory requirements related to your activities on the Platform.

5.9 Service Providers shall:

5.10 Clients shall:

5.11 You acknowledge that any misuse of the Platform may result in:

5.12 You agree to cooperate with the Platform in case of disputes, investigations, or verification processes.

5.13 You shall not use the Platform to engage in any activity that may harm the reputation, operations, or integrity of Bourmeg.

5.14 Any attempt to reverse engineer, hack, or disrupt the Platform’s technical infrastructure is strictly prohibited.

5.15 You are solely responsible for all actions performed through your account, whether authorized or unauthorized. Failure to comply with these obligations may result in immediate action by the Platform without prior notice.

6. SERVICE PROVIDER STATUS

6.1 All Service Providers on the Platform are independent individuals or entities and are not employees, agents, partners, or representatives of Bourmeg.

6.2 Bourmeg does not hire, employ, or engage Service Providers to perform services. Service Providers voluntarily register and offer their services independently.

6.3 Service Providers have full control over:

6.4 Service Providers are solely responsible for:

6.5 Bourmeg does not guarantee:

6.6 Service Providers are responsible for their own taxes, registrations, and statutory compliance, including but not limited to GST or income tax where applicable.

6.7 Service Providers shall not represent themselves as employees or official representatives of Bourmeg.

6.8 Any tools, equipment, materials, or resources required to perform services shall be arranged by the Service Provider unless otherwise specified.

6.9 Service Providers are solely responsible for their safety and must take necessary precautions while performing services.

6.10 Bourmeg shall not be liable for:

6.11 Bourmeg reserves the right to:

6.12 Any misuse of the Platform by Service Providers may result in penalties, account suspension, or permanent ban.

6.13 Service Providers acknowledge that they operate as independent service providers and not as part of any employment relationship with Bourmeg.

7. BOOKING & SERVICE EXECUTION

7.1 A booking is considered initiated when a Client submits a service request through the Platform.

7.2 A booking shall only be considered confirmed when:

7.3 No service shall be treated as officially started unless payment has been successfully completed and reflected in the Platform’s system.

7.4 The Platform may provide different booking flows, including direct booking, request-based booking, or gig-based services, depending on the feature.

7.5 Service Providers reserve the right to accept or reject service requests at their discretion.

7.6 Clients are responsible for providing accurate and complete job details, including location, requirements, and timing.

7.7 Once a booking is confirmed:

7.8 Service execution shall be carried out directly between the Client and the Service Provider without involvement of the Platform.

7.9 The Platform does not guarantee:

7.10 Any delay, rescheduling, or failure in service execution shall be handled between the Users, subject to Platform policies.

7.11 The Platform may monitor booking activities, communication logs, and service status for quality control, fraud detection, and dispute resolution.

7.12 Any misuse, false booking, or intentional disruption of service flow may result in penalties or account restrictions.

7.13 In case of repeated cancellations, non-cooperation, or misuse, the Platform reserves the right to limit or restrict booking access for such Users.

7.14 The Platform may introduce automated or assisted systems (including AI-based suggestions) to improve matching and booking experience, without guaranteeing outcomes.

7.15 Users acknowledge that booking and service execution involve inherent risks, and they agree to proceed at their own discretion.

8. PAYMENTS, COMMISSION & ESCROW

8.1 PAYMENT REQUIREMENT All payments for services must be made in advance by the Client through the Platform. No service shall be considered active or valid unless full payment, including applicable taxes, platform fees, and other charges, has been successfully completed.

8.2 ESCROW SYSTEM Upon successful payment, the amount shall be securely held by the Platform in a temporary escrow system. The Platform acts only as a custodian of such funds until completion or resolution.

8.3 FUND OWNERSHIP Funds held in escrow remain the property of the respective Users (Client or Service Provider), and the Platform does not claim ownership over such funds, except for applicable fees, commissions, or penalties.

8.4 COMMISSION & FEES Bourmeg may charge commission, service fees, processing fees, withdrawal fees, or any other applicable charges. These may vary based on service type, subscription plan, or Platform rules and may be updated from time to time.

8.5 FUND RELEASE CONDITIONS Funds shall be released to the Service Provider’s wallet only under the following conditions:

8.6 WORK COMPLETION PROCESS Service Providers may mark a job as completed by submitting a completion request. The Client must review and accept the request. In case of delay or disagreement, the Platform may intervene and decide based on available proofs, including but not limited to:

8.7 PLATFORM AUTHORITY Bourmeg reserves the right to:

8.8 REFUNDS Refunds may be full, partial, or denied depending on the circumstances, including but not limited to service completion status, evidence provided, and Platform investigation. Refund decisions are made at the sole discretion of the Platform.

8.9 FRAUD & MISUSE In cases of fraud, false complaints, fake service claims, or misuse:

8.10 TAXES All applicable taxes shall be included or calculated as per applicable laws. Users are responsible for their individual tax obligations.

8.11 PAYMENT FAILURES The Platform shall not be responsible for failed or delayed payments due to banking issues, gateway errors, or technical problems.

8.12 NO INTEREST Funds held in escrow or wallet shall not earn any interest.

8.13 DELAYS In certain situations, including disputes, technical issues, or legal requirements, fund release may be delayed beyond standard timelines.

8.14 FORCE MAJEURE Payments and fund releases may be impacted due to unforeseen events such as natural disasters, government restrictions, network failures, or other force majeure conditions.

8.15 FINALITY OF DECISION All decisions made by the Platform regarding payments, escrow handling, refunds, or deductions shall be final and binding, subject to applicable laws.

8.16 USER RESPONSIBILITY Users acknowledge and agree that they are responsible for verifying transaction details before making payments and that all transactions are subject to Platform rules.

9. CANCELLATION, REFUND & PENALTY

9.1 CANCELLATION BY CLIENT Clients may request cancellation of a booking; however, cancellation may be subject to applicable charges, penalties, or restrictions depending on the stage of the service.

9.2 CANCELLATION BY SERVICE PROVIDER Service Providers may cancel a booking under valid circumstances. Repeated or unjustified cancellations may result in penalties, reduced visibility, or account suspension.

9.3 POST-ACCEPTANCE CANCELLATION Once a booking has been accepted and payment is completed, cancellation by either party may attract penalties as determined by the Platform.

9.4 FAILURE TO COMPLETE SERVICE If a Service Provider fails to complete the agreed service without valid reason, the Platform may:

9.5 FALSE COMPLETION OR FALSE CLAIMS If a Service Provider falsely marks a service as completed, or if a Client raises a false complaint:

9.6 INVESTIGATION PROCESS In case of disputes or cancellations, the Platform may review:

Users must cooperate and provide valid proof when requested.

9.7 ADMIN AUTHORITY Bourmeg reserves the right to:

9.8 REFUND POLICY Refunds may be:

9.9 PENALTY SYSTEM The Platform may impose penalties on Users for:

9.10 FORCED ACTIONS The Platform may, at its discretion:

9.11 FAILURE TO PROVIDE VALID REASON If a User cancels a booking without a valid reason, the Platform may:

9.12 NO GUARANTEED REFUND Users acknowledge that refunds are not guaranteed and are subject to Platform rules and investigation outcomes.

9.13 REPEATED VIOLATIONS Repeated misuse, cancellations, or fraudulent behavior may result in permanent suspension or legal action.

9.14 TRANSPARENCY & RECORDS All cancellation, refund, and penalty actions may be recorded for audit, monitoring, and future reference.

9.15 FINAL DECISION All decisions made by the Platform in relation to cancellations, refunds, and penalties shall be final and binding, subject to applicable law.

10. WALLET SYSTEM

10.1 WALLET FUNCTIONALITY The Platform provides a digital wallet to Users for managing earnings, payments, refunds, and transactions.

10.2 CREDIT & DEBIT Wallet balance may be credited or debited based on:

10.3 WITHDRAWAL RULES Users may request withdrawal of available wallet balance subject to:

10.4 WITHDRAWAL PROCESSING TIME Withdrawals may take up to 7 working days or more depending on:

10.5 WITHDRAWAL FEES The Platform may charge withdrawal or processing fees as applicable.

10.6 HOLD CONDITIONS Funds may be temporarily held in the following situations:

10.7 HOLD CLARIFICATION Funds under hold remain the property of the User. The Platform does not claim ownership and only restricts access temporarily until resolution.

10.8 NO EXPIRY Funds in the wallet or under hold shall not expire unless otherwise specified by law or policy.

10.9 NO NEGATIVE BALANCE The Platform does not maintain negative balances. If penalties exceed available balance, recovery may occur from future credits or deposits.

10.10 PENALTY RECOVERY The Platform may automatically deduct penalties, charges, or dues from available or future wallet balance.

10.11 DELAYS Wallet transactions may be delayed due to technical issues, verification requirements, or external factors beyond the Platform’s control.

10.12 USER RESPONSIBILITY Users are responsible for ensuring accurate bank or UPI details. The Platform shall not be liable for failed transactions due to incorrect information.

10.13 ACCOUNT RESTRICTIONS Withdrawal access may be temporarily or permanently restricted in case of:

10.14 FINAL AUTHORITY Bourmeg reserves the right to:

10.15 NO LIABILITY The Platform shall not be liable for any financial loss due to delays, holds, or restrictions applied in accordance with its policies.

11. DISPUTE RESOLUTION

11.1 DISPUTE INITIATION In case of any disagreement between Users (Client and Service Provider), either party may raise a dispute through the Platform.

11.2 DISPUTE GROUNDS Disputes may arise due to, but not limited to:

11.3 EVIDENCE REQUIREMENT Users must provide valid proof to support their claims, including but not limited to:

Failure to provide sufficient proof may result in rejection of the claim.

11.4 INVESTIGATION PROCESS The Platform may investigate disputes using:

11.5 USER COOPERATION Users must cooperate fully during the investigation process. Non-cooperation may lead to adverse decisions.

11.6 PLATFORM DECISION Based on the investigation, the Platform may:

11.7 NO DIRECT LIABILITY The Platform acts only as an intermediary and shall not be directly responsible for the actions, services, or disputes between Users.

11.8 TIMEFRAME Dispute resolution timelines may vary depending on the complexity of the case. No fixed resolution time is guaranteed.

11.9 FALSE DISPUTES Raising false or misleading disputes may result in penalties, account suspension, or permanent ban.

11.10 FINAL AUTHORITY All decisions made by the Platform regarding disputes shall be final and binding, subject to applicable laws.

11.11 LEGAL ESCALATION In case of serious legal issues, criminal activity, or unresolved matters, the dispute may be escalated to appropriate legal authorities or courts.

11.12 AI ASSISTANCE The Platform may use AI-based tools to assist in dispute analysis; however, final decisions shall always be made by authorized human personnel.

11.13 RECORD KEEPING All dispute-related data, decisions, and communications may be recorded and stored for audit, compliance, and future reference.

12. TIME LIMIT FOR CLAIMS

12.1 CLAIM TIMEFRAME Users must raise any dispute, complaint, or claim related to a service, transaction, or interaction on the Platform within a reasonable time period.

12.2 MAXIMUM LIMIT In no case shall any claim, dispute, or request be entertained after 7 days from the date of service completion, cancellation, or transaction.

12.3 DELAYED CLAIMS Any claims raised after the specified timeframe may be rejected at the sole discretion of the Platform without any obligation to investigate or resolve.

12.4 EXCEPTIONAL CASES In exceptional circumstances, the Platform may choose to review delayed claims; however, this shall not be considered a right of the User.

12.5 FINALITY Once the claim period has expired, the transaction shall be treated as final, complete, and non-disputable.

12.6 USER RESPONSIBILITY Users are responsible for reviewing services, transactions, and activities within the allowed timeframe and raising concerns promptly.

12.7 NO LIABILITY The Platform shall not be liable for any loss, damage, or claim arising from delayed reporting by the User.

13. PRIVACY & DATA USAGE

13.1 DATA COLLECTION The Platform may collect personal, technical, and behavioral information from Users, including but not limited to:

13.2 PURPOSE OF DATA USAGE Collected data may be used for:

13.3 DATA SHARING The Platform may share necessary information:

13.4 DATA SECURITY The Platform implements reasonable security measures to protect User data; however, no system is completely secure, and the Platform does not guarantee absolute security.

13.5 USER CONSENT By using the Platform, Users consent to the collection, processing, and use of their data as described in this Agreement and the Privacy Policy.

13.6 MARKETING & COMMUNICATION The Platform may send promotional messages, alerts, and notifications based on user activity and preferences. Users may have options to manage such communications.

13.7 COOKIES & TRACKING The Platform may use cookies, tracking technologies, and analytics tools to improve functionality, monitor performance, and personalize user experience.

13.8 DATA RETENTION User data may be retained for as long as necessary to fulfill Platform operations, legal requirements, and dispute resolution purposes.

13.9 USER RESPONSIBILITY Users are responsible for maintaining the confidentiality of their account credentials and personal data shared on the Platform.

13.10 THIRD-PARTY LINKS The Platform may contain links to third-party services. The Platform is not responsible for the privacy practices of such third parties.

13.11 NO SALE OF DATA The Platform does not sell personal user data to third parties; however, data may be used for internal analytics, improvement, and business operations.

13.12 POLICY REFERENCE Detailed information regarding data handling is provided in the Platform’s Privacy Policy, which forms an integral part of this Agreement.

14. LIMITATION OF LIABILITY

14.1 INTERMEDIARY ROLE The Platform acts solely as an intermediary connecting Clients and Service Providers. The Platform does not provide, control, or supervise any services offered by Users.

14.2 NO GUARANTEE The Platform does not guarantee:

14.3 USER RESPONSIBILITY All services are performed directly between Users at their own risk. Users are solely responsible for their actions, conduct, and outcomes.

14.4 NO LIABILITY FOR DAMAGES The Platform shall not be liable for any:

14.5 SERVICE-RELATED RISKS Any damage caused during service, whether accidental or intentional, shall be the responsibility of the involved Users. The Platform does not assume liability for such incidents.

14.6 PLATFORM NOT RESPONSIBLE FOR FRAUD The Platform shall not be liable for any fraud, misrepresentation, or misconduct by Users.

14.7 MAXIMUM LIABILITY LIMIT In any case, the total liability of the Platform, if any, shall be limited to the amount of commission or fees earned by the Platform from the specific transaction.

14.8 NO INSURANCE OR WARRANTY The Platform does not provide any insurance, warranty, or guarantee for services, Users, or outcomes.

14.9 TECHNICAL ISSUES The Platform shall not be liable for:

14.10 FORCE MAJEURE The Platform shall not be liable for failure or delay caused by events beyond its control, including but not limited to natural disasters, government actions, war, or network failures.

14.11 THIRD-PARTY SERVICES The Platform shall not be responsible for the actions or performance of third-party services such as payment gate&ways or verification providers.

14.12 USER AGREEMENT By using the Platform, Users agree to use it at their own risk and accept all limitations stated herein.

15. FRAUD & MISUSE

15.1 STRICT PROHIBITION Any form of fraud, misuse, manipulation, or illegal activity on the Platform is strictly prohibited.

15.2 FRAUD ACTIVITIES Fraud includes, but is not limited to:

15.3 PLATFORM BYPASS Users are strictly prohibited from:

15.4 MISUSE OF SYSTEM Misuse includes:

15.5 INVESTIGATION RIGHTS The Platform reserves the right to investigate any suspicious activity using:

15.6 ACTIONS AGAINST VIOLATION In case of fraud or misuse, the Platform may:

15.7 FORCED RECOVERY The Platform may recover losses, penalties, or damages by deducting amounts from wallet balances or future transactions.

15.8 NO WARNING REQUIRED The Platform reserves the right to take action without prior notice in cases of serious violations.

15.9 MULTIPLE ACCOUNT ABUSE Creating or using multiple accounts for unfair advantage, fraud, or bypassing restrictions is strictly prohibited.

15.10 LEGAL CONSEQUENCES Serious violations may be reported to legal authorities, and users may be subject to civil or criminal action.

15.11 PLATFORM DISCRETION The Platform has full discretion to determine what constitutes fraud or misuse and to take appropriate action accordingly.

16. TAX RESPONSIBILITY

16.1 USER TAX OBLIGATION Users are solely responsible for determining, reporting, and paying all applicable taxes arising from their use of the Platform, including but not limited to income tax, GST, or any other applicable levies.

16.2 PLATFORM ROLE The Platform acts only as an intermediary and does not provide tax advice, calculation, or filing services for Users.

16.3 COMMISSION & TAXES The Platform may charge applicable taxes on its own service fees, commissions, or charges as required by law.

16.4 USER EARNINGS Service Providers are responsible for reporting their earnings generated through the Platform to the relevant tax authorities.

16.5 INVOICES & RECORDS The Platform may provide transaction summaries or records; however, Users are responsible for maintaining their own financial records and invoices.

16.6 WITHHOLDING TAXES If required by law, the Platform may deduct or withhold taxes at source and report the same to the appropriate authorities.

16.7 NO LIABILITY The Platform shall not be liable for any tax-related issues, penalties, or legal consequences arising from the User’s failure to comply with tax laws.

16.8 REGULATORY COMPLIANCE Users agree to comply with all applicable tax laws and regulations in their jurisdiction.

16.9 INTERNATIONAL USERS In case of cross-border transactions in the future, Users shall be responsible for any applicable international taxes, duties, or compliance requirements.

16.10 CHANGES IN LAW The Platform reserves the right to update tax-related practices based on changes in applicable laws and regulations.

17. ACCOUNT SUSPENSION & TERMINATION

17.1 RIGHT TO SUSPEND OR TERMINATE The Platform reserves the right to suspend, restrict, or permanently terminate any User account at its sole discretion.

17.2 GROUNDS FOR ACTION Account actions may be taken in cases including but not limited to:

17.3 TYPES OF RESTRICTIONS The Platform may apply:

17.4 NO PRIOR NOTICE The Platform may take action without prior notice in serious cases or where immediate action is required.

17.5 USER REQUEST TERMINATION Users may request account deletion or deactivation; however, such requests may be subject to:

17.6 EFFECT OF TERMINATION Upon suspension or termination:

17.7 FUND HANDLING User funds, if any, shall be processed as per Platform policies, including deductions for applicable charges, penalties, or legal obligations.

17.8 REACTIVATION The Platform may allow account reactivation at its sole discretion, subject to conditions or verification requirements.

17.9 MULTIPLE ACCOUNT RESTRICTION Users whose accounts are terminated are prohibited from creating new accounts without prior approval.

17.10 PLATFORM DISCRETION All actions related to account suspension or termination shall be at the sole discretion of the Platform.

17.11 NO LIABILITY The Platform shall not be liable for any loss, damage, or inconvenience caused due to account suspension, restriction, or termination.

18. INTELLECTUAL PROPERTY

18.1 OWNERSHIP All content, trademarks, logos, brand names, designs, graphics, software, and materials on the Platform, including but not limited to “Bourmeg”, are the exclusive property of the Platform or its licensors.

18.2 RESTRICTIONS Users are strictly prohibited from:

18.3 USER CONTENT Users may upload content such as profiles, images, job descriptions, and messages. By doing so, Users grant the Platform a non-exclusive, worldwide, royalty-free license to use, display, and process such content for Platform operations.

18.4 CONTENT RESPONSIBILITY Users are solely responsible for the content they upload and must ensure that it does not violate any third-party rights, including intellectual property rights.

18.5 INFRINGEMENT If any User believes that their intellectual property rights have been violated, they may report the issue to the Platform for review and action.

18.6 PLATFORM RIGHTS The Platform reserves the right to remove or restrict any content that violates intellectual property rights or Platform policies.

18.7 NO TRANSFER OF RIGHTS Use of the Platform does not grant Users any ownership rights over the Platform’s intellectual property.

18.8 LEGAL ACTION Unauthorized use of Platform intellectual property may result in legal action.

19. FORCE MAJEURE

19.1 DEFINITION The Platform shall not be liable for any failure or delay in performance caused by events beyond its reasonable control.

19.2 EVENTS COVERED Such events include, but are not limited to:

19.3 EFFECT OF FORCE MAJEURE During such events:

19.4 NO LIABILITY The Platform shall not be held responsible for any loss, damage, delay, or inconvenience caused due to force majeure events.

19.5 RESUMPTION The Platform will resume operations as soon as reasonably possible after the situation is resolved.

19.6 USER AGREEMENT Users agree that such circumstances are beyond the Platform’s control and accept the associated risks.

20. ACCOUNT SECURITY

20.1 USER RESPONSIBILITY Users are solely responsible for maintaining the confidentiality and security of their account credentials, including username, password, OTP, and any authentication methods.

20.2 ACCOUNT ACCESS Users agree that all activities performed through their account shall be deemed to have been performed by them, whether authorized or unauthorized.

20.3 UNAUTHORIZED ACCESS In case of suspected unauthorized access, hacking, or misuse of the account, Users must immediately notify the Platform. Delay in reporting may result in the User being held responsible for any loss or damage.

20.4 PLATFORM LIABILITY The Platform shall not be liable for any loss, damage, or unauthorized transactions resulting from:

20.5 SECURITY MEASURES The Platform may implement security measures such as OTP verification, KYC, device tracking, or activity monitoring; however, these measures do not guarantee complete protection.

20.6 MULTIPLE DEVICE ACCESS Users are responsible for managing access across devices. The Platform shall not be responsible for misuse arising from access through shared or public devices.

20.7 ACCOUNT SHARING PROHIBITED Users are strictly prohibited from sharing their account with any other person. Any such sharing shall be considered a violation of Platform policy.

20.8 SUSPICIOUS ACTIVITY The Platform reserves the right to:

20.9 PASSWORD MANAGEMENT Users are responsible for regularly updating and securing their passwords. Weak or reused passwords increase risk and remain the User’s responsibility.

20.10 RECOVERY PROCESS Account recovery may require identity verification, KYC validation, or additional documentation. The Platform reserves the right to deny recovery if verification is insufficient.

20.11 DATA BREACH LIMITATION While the Platform takes reasonable steps to protect data, no system is completely secure. The Platform does not guarantee absolute protection against breaches.

20.12 USER NEGLIGENCE Any loss arising due to user negligence, including sharing credentials, ignoring security warnings, or falling victim to scams, shall be the sole responsibility of the User.

20.13 FINAL AUTHORITY The Platform shall have the final authority in determining account ownership, access control, and security-related decisions.

20.14 NO LIABILITY The Platform shall not be liable for any financial loss, data loss, or damages resulting from unauthorized access, hacking, or security breaches related to the User’s account.

21. GOVERNING LAW & JURISDICTION

21.1 APPLICABLE LAW This Agreement shall be governed by and interpreted in accordance with the laws of India.

21.2 EXCLUSIVE JURISDICTION All disputes, claims, or legal proceedings arising out of or relating to the use of the Platform shall be subject to the exclusive jurisdiction of the courts located in [INSERT CITY], India.

21.3 USER CONSENT By using the Platform, Users agree to submit to the jurisdiction of the specified courts and waive any objections to such jurisdiction.

21.4 MULTIPLE LOCATION USERS Users accessing the Platform from different locations agree that all legal matters shall still be governed by Indian law and resolved within the specified jurisdiction.

21.5 LEGAL COMPLIANCE Users must comply with all applicable local, national, and international laws while using the Platform.

21.6 PLATFORM RIGHTS The Platform reserves the right to initiate legal proceedings in any appropriate jurisdiction if required for enforcement of rights or recovery.

21.7 DISPUTE PRIORITY Before approaching courts, Users are encouraged to use the Platform’s internal dispute resolution mechanism; however, this does not limit legal rights.

21.8 NO WAIVER Failure of the Platform to enforce any legal right shall not be considered a waiver of such rights.

21.9 COSTS Each party shall bear its own legal costs unless otherwise directed by a court of law.

22. MODIFICATIONS / CHANGES TO TERMS

22.1 RIGHT TO MODIFY The Platform reserves the right to update, modify, or replace these Terms at any time at its sole discretion.

22.2 EFFECTIVE DATE Any changes shall become effective immediately upon being posted on the Platform unless otherwise specified.

22.3 USER RESPONSIBILITY Users are responsible for reviewing the Terms periodically to stay informed about any updates or changes.

22.4 CONTINUED USE Continued use of the Platform after any modifications shall constitute acceptance of the updated Terms.

22.5 NO PRIOR NOTICE The Platform may, but is not obligated to, provide prior notice of changes to Users.

22.6 MAJOR CHANGES In case of significant changes, the Platform may notify Users through email, app notifications, or other communication methods.

22.7 FEATURE & SERVICE CHANGES The Platform reserves the right to:

22.8 POLICY INTEGRATION All related policies, guidelines, and rules shall be considered part of these Terms and may also be updated from time to time.

22.9 USER DISAGREEMENT If a User does not agree with the updated Terms, they must discontinue using the Platform.

22.10 PLATFORM DISCRETION All changes to Terms and Platform operations shall be at the sole discretion of the Platform.

23. CONTACT INFORMATION & GRIEVANCE REDRESSAL

23.1 CONTACT DETAILS Users may contact the Platform for any queries, support, or issues through the following channels:

23.2 GRIEVANCE OFFICER In accordance with applicable laws, the Platform shall appoint a Grievance Officer responsible for handling user complaints and legal matters.

23.3 GRIEVANCE SUBMISSION Users may submit complaints related to:

23.4 RESPONSE TIME The Platform shall make reasonable efforts to acknowledge complaints within a reasonable timeframe and resolve them as per internal processes.

23.5 REQUIRED INFORMATION Users must provide accurate details while submitting complaints, including:

23.6 ESCALATION If a complaint is not resolved satisfactorily, the User may escalate the matter as per applicable legal remedies.

23.7 LIMITATION The Platform shall not be responsible for delays caused due to incomplete information, technical issues, or external factors.

23.8 COMMUNICATION MODE All official communication shall be conducted via registered email or official Platform channels.

23.9 LEGAL NOTICES All legal notices must be sent to the Platform’s official contact details as specified above.

23.10 PLATFORM DISCRETION The Platform reserves the right to determine the process and outcome of grievance handling, subject to applicable laws.

24. FINAL ACKNOWLEDGEMENT

24.1 ACCEPTANCE OF TERMS By accessing, registering, or using the Platform, the User acknowledges that they have read, understood, and agreed to be bound by all the Terms, conditions, policies, and guidelines of the Platform.

24.2 BINDING AGREEMENT These Terms constitute a legally binding agreement between the User and the Platform.

24.3 COMPLETE UNDERSTANDING The User confirms that they have fully understood the rights, obligations, responsibilities, and risks associated with using the Platform.

24.4 NO EXCUSE OF IGNORANCE The User agrees that failure to read or understand these Terms shall not exempt them from any obligations or liabilities.

24.5 CONSENT TO POLICIES The User agrees to all related policies, including but not limited to Privacy Policy, Refund Policy, and any other applicable guidelines.

24.6 VOLUNTARY USAGE The User confirms that they are using the Platform voluntarily and at their own discretion.

24.7 LEGAL CAPACITY The User represents that they have the legal capacity to enter into this Agreement.

24.8 FINAL AUTHORITY The Platform shall have the final authority in interpreting these Terms and resolving any ambiguity.

24.9 ENTIRE AGREEMENT These Terms, along with all related policies, constitute the entire agreement between the User and the Platform and supersede any prior agreements or understandings.

24.10 ENFORCEABILITY If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain valid and enforceable.

24.11 CONTINUED USE Continued use of the Platform confirms ongoing acceptance of these Terms.

24.12 DIGITAL AGREEMENT This Agreement shall be considered a valid and enforceable digital contract under applicable laws.